Home Case Studies Ferdil
On-Demand · Marketplace · Laravel & React Native

Home
Services,
Reimagined.

A platform that connects customers with verified home service professionals through real-time bidding, live chat, and secure payments — all in one seamless flow.

Client
Ferdil — Home Services Platform
Deliverable
iOS, Android & Web Platform
Industry
On-Demand Services
Stack
Laravel · React Native · AWS
Platform covers Marketplace Home Services Real-time Scheduling Bidding Engine In-App Payments Live Chat Provider Verification Referral System
iOS & AndroidNative apps, both platforms
Verified ProfessionalsBackground-checked providers
Real-time BookingLive bids, instant confirmation
Secure PaymentsStripe-powered, escrow-protected
10K+
Customers on Platform
4.8
Average User Rating
500+
Verified Professionals
Real-Time Bidding Live Chat Verified Providers Secure Payments 35% More Bookings Laravel React Native AWS Real-Time Bidding Live Chat Verified Providers Secure Payments 35% More Bookings Laravel React Native AWS
The Problem

Why booking home services
was broken

01

No Pricing Transparency

Customers had no idea what anything would cost until they'd spoken to multiple providers — wasted time, no comparison.

02

Limited Choices

Most platforms surfaced only a handful of providers, making it impossible to compare quality, availability, and pricing fairly.

03

Poor Communication

No way to discuss requirements before booking meant mismatches, cancellations, and frustration on both sides.

04

Trust & Safety Concerns

Users had no reliable way to verify provider credibility — leading to hesitation, drop-off, and lost revenue.

Our Approach

Simplifying the
entire journey

01
Users post a job with clear requirements in a few guided steps
02
Service providers submit competitive bids instantly
03
Built-in chat enables real-time conversations before booking
04
Verified profiles and ratings build trust and credibility
05
Seamless booking and payment — from job post to pro arrival
Selected Service Steps
Core Features

Built for every
step of the journey

Smart Job Posting

Guided prompts let users create detailed service requests in just a few steps — no guesswork required.

Real-Time Bidding

Providers submit competitive bids instantly, giving users multiple options with full pricing visibility.

Live Chat

Direct messaging before booking eliminates guesswork and dramatically reduces cancellations.

Secure Payments

Transparent payment flow built into the platform — no third-party apps, no trust gaps.

Provider Profiles

Verified professionals with ratings, reviews, and full work history visible at a glance.

Referral System

Users invite others and earn rewards through a simple built-in referral flow — driving organic growth.

How It Works

Six steps to a
stress-free service

01

Select Location

Enter your area to find nearby providers

02

Choose a Service

Pick from available service categories

03

Post a Job

Add details and submit the request

04

Receive Bids

Multiple providers respond with offers

05

Chat & Decide

Discuss details and pick the best fit

06

Book & Relax

Confirm and let the pro handle the rest

Platform in Action

The platform,
screen by screen

ferdil

Home Dashboard

Users land on a clean, categorised dashboard after login. Browse categories, search for a service, and get location-based recommendations — all in one screen.

  • Service category browsing
  • Location-based recommendations
  • Quick access menu & notifications
ferdil-bid

Bidding Interface

A transparent panel where users compare multiple providers side by side — ratings, bid price, and track record all visible before any decision.

  • Real-time bid comparison
  • Provider ratings & track record
  • Accept or reject bids instantly
ferdil-chat

Chat System

Built-in messaging lets users and providers discuss details, pricing, and availability before confirming — no third-party apps required.

  • Real-time messaging
  • Provider profile sidebar
  • Services & contact details at a glance
ferdil-referral

Referral Program

Users share a unique link, become a sponsor of their contacts, and earn money. A simple three-step flow makes referrals intuitive and rewarding.

  • Unique shareable referral link
  • Sponsor & earn model
  • One-click copy to clipboard
Impact & Results

The numbers
tell the story

35%
Faster Booking Completion
Simplified flow and real-time bidding cut the time from job post to confirmed booking by a third.
Higher Repeat Customers
Trust built through verified profiles and live chat drove users back for every subsequent job.
40%
Increase in Provider Engagement
Competitive bidding gave providers a reason to stay active — more bids, more revenue, more retention.
4.8
Average Customer Rating
Consistent satisfaction across thousands of bookings, driven by transparency and communication tools.
Technologies Used

Built on a
scalable modern stack

Laravel
React Native
AWS
Firebase
Stripe
Chart.js
Cloudflare
Challenges We Solved

Every obstacle,
turned into an opportunity

Complex multi-user flows

Separate yet connected experiences

We designed distinct journeys for customers and service providers that feel intuitive independently, while sharing a single unified data layer underneath.

Real-time bidding & live updates

Live updates without page refresh

WebSocket-powered updates mean new bids and messages appear instantly — no polling, no stale data, no manual refresh needed.

Secure transactions

Fully integrated payment layer

Stripe integrated directly into the booking flow — funds held until service is confirmed, protecting both customers and providers.

Communication gaps before booking

Built-in pre-booking chat

Native messaging within the app means users and providers align before any commitment — dramatically reducing cancellations and mismatches.

"We saw what you did on the ewallet front and we love the screens. Just had a look at the back-office, and I love the content you put in so far. We do like what we're seeing a lot."

E
Eddy
Product Owner, Ferdil
Feature Highlight

Real-time
bidding system

One of the most powerful features on the platform — users receive multiple bids on every job, giving them full control over pricing and provider selection.

Compare multiple offers instantly
Evaluate providers based on ratings and reviews
Communicate before finalising
Choose the best fit based on value, not just price
ferdil-interface
The Final Outcome

A marketplace
built to grow

Scalable platform architecture ready for growth
Simple, intuitive experience across iOS and Android
Strong commercial foundation for revenue generation
Similar Problems We Solve

Need something
like this?

Marketplace Platforms

Two-sided platforms connecting buyers and sellers with bidding, reviews, and secure payments.

Booking Platforms

Scheduling, availability management, and confirmed bookings with real-time provider calendars.

Service Apps

On-demand service delivery with live tracking, provider dispatch, and customer-facing status updates.

Customer Portals

Self-service dashboards where customers manage orders, track status, and communicate directly.

Provider Dashboards

Dedicated portals for service providers to manage jobs, track earnings, and update availability.

Field Service Platforms

Dispatch, routing, and job management systems for teams working in the field.

LET'S BUILD
Ready to Build?

Building a Marketplace
or Booking Platform?

We've done this before — the architecture, the bidding engine, the payment layer, the trust mechanics. Tell us what you're building and we'll tell you how fast we can ship it.